We are here to help make life easy...

Buying a new home is one of the biggest decisions you will make in your life. We strive to make this entire process as enjoyable and stress free as possible. Every home buyer benefits from the Cairn Customer Satisfaction Commitment, which features dedicated Customer Service teams that look after your needs throughout the buying process and, just as importantly, after you have moved into your new home. Below we have broken down some of the simple steps that will take you from your initial viewing to planning your housewarming party.



Step One: Booking

After you have chosen your home our sales advisor will help you complete the reservation paperwork and assist with any queries you have. At this stage you'll need to pay a refundable deposit which will secure the booking of your new home. 


Step Two: Getting the right financial advice

If you have not already engaged a Financial Advisor we can recommend impartial and independent specialists who have the knowledge to be able to assist with your financial requirements. There are numerous mortgage products on the market and it's important that you find the right one to suit you. 


Step Three: Instructing a solicitor

You need to find and instruct a solicitor to act on your behalf. If you are not sure who to use we can always recommend one. Their responsibility is to arrange for the transfer of ownership of the property, often referred to as ‘conveyancing'. You'll need to pay various fees at this stage, make sure you understand what these will amount to.


Step Four: Exchange of contracts

Once your solicitor is happy with the details of the purchase and you have received your mortgage offer you'll be able to sign the contract. Normally this happens 4 weeks after you have paid a booking deposit. 

At this stage you will need to provide your solicitor with your exchange of contract deposit (this is normally 10% of the purchase price) and instruct them to exchange contracts.


Step Five: Build progress updates

Our site manager will provide you with regular updates on the progress of your new home and its anticipated completion date. 



Step Six: Pre-decoration visit & home demonstration

We want you to get the very best out of your new home. As it is nearing completion we will invite you to an appointment with the site manager. This will help you to understand how your home is built and we’ll provide a comprehensive demonstration of your home's domestic systems and appliances, fixtures and fittings to ensure that you are totally familiar with the running of the property. At this demonstration you’ll receive a Cairn Homeowner Handbook, which will include information on all aspects of your new home, important contacts and details of warranties. 


Step Seven: Legal completion and handover

The big day arrives. Legal completion actually takes place when the balance of the purchase price monies has been received. On the day this occurs we'll provide you with the keys to your new home as part of a handover with our team on site.